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YOUR PAYMENT OPTIONS

If you need help with buying online when using the Uncovrd Marketplace platform you’re in the right place, this section should answer any queries you have.


 

Your Payment Methods

 

Your Payment Methods

 

Paying with PayPal?
PayPal is a secure online payment method, which allows you to pay quickly and easily without having to share any of your financial information. PayPal remembers your bank details and keeps them locked up safe.
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How does PayPal work?
Uncovrd Marketplace uses PayPal to process all of our online transactions. At checkout, you will be redirected to PayPal to purchase your items. You can set up a PayPal account as part of the checkout process.

When you buy an item, it creates a PayPal transaction between you and the seller for the amount of the item plus shipping. When you enter your payment details, the money will be transferred to the seller’s PayPal account immediately.
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How long will it take for my payment to clear?
Payments through PayPal usually clear immediately, but on rare occasions, PayPal payments may fail. In these instances, we recommend checking your PayPal account and card details before repeating the purchase process.
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What is the PayPal buyer protection?
All transactions on Uncovrd Marketplace are made directly between the buyer and seller using PayPal. Orders paid with a PayPal account includes Buyer Protection, a feature managed by PayPal. PayPal Buyer Protection should only be used as a final step if you cannot reach an amicable resolution with your seller.
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Our Responsibility

Uncovrd is an e-commerce platform that connects independent brands with consumers. Please note that we are not involved in any part of the payment, delivery, or returns process and do not hold any responsibility for consumer queries of that nature. In the event that there is something wrong with your order, we would advise you to get in touch with the Brand/Seller through their vendor dashboard.

We would like to assure you that Uncovrd Marketplace selects our Brands through an invitation-only program where our sellers undergo a rigorous vetting process. We believe that by instilling this process, the consumer/seller experience is enhanced and risk is minimised, reinforcing a smooth user experience. Uncovrd Marketplace will always try our very best to offer help with escalated inquiries where we see appropriate. 

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