Our promise to our customers is to be more than just a marketplace, but a fashion platform with integrity.

Our Integrity
With a team of fashion enthusiast and a strict vetting process in place, our customers can rest assured that the fashion brands on our platform will deliver stylish and unique fashion along with the very best in customer service.

Marketplace Promise
At Uncovrd Marketplace, we have the aims of being an integral part of the independent fashion community, we will adhere to go above and beyond the expectations of just another marketplace, but a fashion platform for independents.

24hr Response
We understand how important communication is, so we promise our customers to respond to any queries within 24hrs – 48hrs.

Safe & Secure Platform
We use the very latest in SSL encryption software and PayPal to process all transactions which take place on our platform, as a customer, you can rest assured that your details are in safe hands.

Our Responsibility

Uncovrd is an e-commerce platform that connects independent brands with consumers. Please note that we are not involved in any part of the payment, delivery, or returns process and do not hold any responsibility for consumer queries of that nature. In the event that there is something wrong with your order, we would advise you to get in touch with the Brand/Seller through their vendor dashboard.

We would like to assure you that Uncovrd Marketplace selects our Brands through an invitation-only program where our sellers undergo a rigorous vetting process. We believe that by instilling this process, the consumer/seller experience is enhanced and risk is minimised, reinforcing a smooth user experience. Uncovrd Marketplace will always try our very best to offer help with escalated inquiries where we see appropriate.