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We recognise that we must integrate our business values and operations to meet the expectations of our stakeholders. They include customers, employees, investors, suppliers, the community and the environment.

Corporate & Social Responsibility 

• We recognise that our social, economic and environmental responsibilities to these stakeholders are integral to our business. We aim to demonstrate these responsibilities through our actions and within our corporate policies.
• We take seriously all feedback that we receive from our stakeholders and, where possible, maintain open dialogue to ensure that we fulfil the requirements outlined within this policy.
• We shall be open and honest in communicating our strategies, targets, performance and governance to our stakeholders in our continual commitment to sustainable development.
• The Managing Director is responsible for the implementation of this policy and will make the necessary resources available to realise our corporate responsibilities. The responsibility for our performance on this policy rests with all employees throughout the company.

Our Responsibility

Uncovrd is an e-commerce platform that connects independent brands with consumers. Please note that we are not involved in any part of the payment, delivery, or returns process and do not hold any responsibility for consumer queries of that nature. In the event that there is something wrong with your order, we would advise you to get in touch with the Brand/Seller through their vendor dashboard.

We would like to assure you that Uncovrd Marketplace selects our Brands through an invitation-only program where our sellers undergo a rigorous vetting process. We believe that by instilling this process, the consumer/seller experience is enhanced and risk is minimised, reinforcing a smooth user experience. Uncovrd Marketplace will always try our very best to offer help with escalated inquiries where we see appropriate.

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