This privacy & cookies policy is applicable to a consumer of our services using the Uncovrd Marketplace platform. The document is designed to help you better understand how we collect and process personal information and how we meet our obligations.
Our Privacy Policy
1. Introduction to Our Privacy Policy
1.1 We are committed to safeguarding the privacy of our website visitors; in this policy, we explain how we will treat your personal information.
1.2 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
2. Collecting Personal Information
2.1 We may collect, store and use the following kinds of personal information:
2.1.1 information about your computer and your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths).
2.1.2 information that you provide to us when registering with our website (including your email address).
2.1.3 information that you provide when completing your profile on our website (including your name, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details).
2.1.4 information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address).
2.1.5 information that you provide to us when using the services on our website or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use).
2.1.6 information relating to any purchases you make of our goods services or any other transactions that you enter into through our website (including your name, address, telephone number, email address and card details).
2.1.7 information that you post to our website for publication on the internet including your user name, your profile pictures and the content of your posts).
2.1.8 information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication).
2.2 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.
3. Using Personal Information
3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
3.2 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
3.3 Your privacy settings can be used to limit the publication of your information on our website and can be adjusted using privacy controls on the website.
3.4 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
3.5 All our website financial transactions are handled through our payment services provider, PayPal. You can review the provider’s privacy policy at www.paypal.com. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
4. Disclosing Personal Information
4.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
4.2 We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
4.3 We may disclose your personal information:
4.3.1 to the extent that we are required to do so by law;
4.3.2 in connection with any ongoing or prospective legal proceedings;
4.3.3 in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
4.3.4 to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling and
4.3.5 to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
4.4 Except as provided in this policy, we will not provide your personal information to third parties.
5. International Data Transfers
5.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
5.2 Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China and India.
5.3 Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
5.4 You expressly agree to the transfers of personal information described in this section.
6. Retaining Personal Information
6.1 This section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
6.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 Without prejudice to Section 6.2, we will usually delete personal data falling within the categories.
6.4 Notwithstanding the other provisions of this section, we will retain documents (including electronic documents) containing personal data:
6.4.1 to the extent that we are required to do so by law;
6.4.2 if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
6.4.3 in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
7. Security of Personal Information
7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
7.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
7.3 All electronic financial transactions entered into through our website will be protected by encryption technology.
7.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
7.5 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).
8. Amendments
8.1 We may update this policy from time to time by publishing a new version on our website.
8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
8.3 We may notify you of changes to this policy by email or through the private messaging system on our website.
9. Your Rights
9.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
9.1.1 the payment of a fee (currently fixed at GBP 10);
and
9.1.2 the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
9.2 We may withhold personal information that you request to the extent permitted by law.
9.3 You may instruct us at any time not to process your personal information for marketing purposes.
9.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.
10. Third-Party Websites
10.1 Our website includes hyperlinks to, and details of, third party websites.
10.2 We have no control over and are not responsible for, the privacy policies and practices of third parties.
11. Updating Information
11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
12. Our Cookies
12.1 Our website uses cookies.
12.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
12.3 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
12.4 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
12.5 We use both session and persistent cookies on our website.
12.6 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
12.6.1 we use cookies to recognise a computer when a user visits our website, track users as they navigate the website and prevent fraud and improve the security of the website.
12.7 Most browsers allow you to refuse to accept cookies; for example:
12.7.1 in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
12.7.2 in Firefox (version 47) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”;
and
12.7.3 in Chrome (version 52), you can block all cookies by accessing the “Customise and control” menu and click “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
12.8 Blocking all cookies will have a negative impact on the usability of many websites.
12.9 If you block cookies, you will not be able to use all the features on our website.
12.10 You can delete cookies already stored on your computer.
12.11 Deleting cookies will have a negative impact on the usability of many websites.
13. Data Protection Registration
13.1 We are registered as a data controller with the UK Information Commissioner’s Office.
Our Cookies Policy
1. Introduction to Our Cookie Policy
1.1 Our website uses cookies.
1.2 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
2. About Cookies
2.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
2.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
2.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
2.4 Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
3. Our Cookies
3.1 We use both session and persistent cookies on our website.
3.2 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
3.2.1 we use cookies to improve the website’s usability, prevent fraud and improve the security of the website.
4. Analytics Cookies
4.1 We use Google Analytics to analyse the use of our website.
4.2 Our analytics service provider generates statistical and other information about website use by means of cookies.
4.3 The information generated relating to our website is used to create reports about the use of our website.
5. Blocking Cookies
5.1 Most browsers allow you to refuse to accept cookies; for example:
5.1.1 in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
5.1.2 in Firefox (version 47) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and untick “Accept cookies from sites”;
and
5.1.3 in Chrome (version 52), you can block all cookies by accessing the “Customise and control” menu and click “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
5.2 Blocking all cookies will have a negative impact on the usability of many websites.
5.3 If you block cookies, you will not be able to use all the features on our website.
6. Deleting cookies
6.1 You can delete cookies already stored on your computer
6.2 Deleting cookies will have a negative impact on the usability of many websites.
7. Our Details
7.1 This website is owned and operated by Uncovrd Limited.
7.2 We are registered in England and Wales under registration number 12648125, and our registered office is at 71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ.
7.3 Our principal place of business is 71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ.
7.4 You can contact us:
7.4.1 using our website contact form;
7.4.2 by email, using the email address published on our website from time to time.
Our Responsibility
Uncovrd is an e-commerce platform that connects independent brands with consumers. Please note that we are not involved in any part of the payment, delivery, or returns process and do not hold any responsibility for consumer queries of that nature. In the event that there is something wrong with your order, we would advise you to get in touch with the Brand/Seller through their vendor dashboard.
We would like to assure you that Uncovrd Marketplace selects our Brands through an invitation-only program where our sellers undergo a rigorous vetting process. We believe that by instilling this process, the consumer/seller experience is enhanced and risk is minimised, reinforcing a smooth user experience. Uncovrd Marketplace will always try our very best to offer help with escalated inquiries where we see appropriate.