The accessibility statement is applicable to a consumer of our services using the Uncovrd Marketplace platform. The document is designed to help you better understand how we prohibit both unlawful and offensive content. 

1.    Introduction to Our Accessibility Statement 

1.1    This acceptable use policy (or AUP) document details the sorts of content that a user may – and may not – submit to an online service (such as a website) for publication.

1.2    The publication of user-generated content (UGC) by a website operator may create liabilities for the operator, even where the website operator does not exercise any editorial function and does not moderate the UGC.

2.    Acceptable Use Policy

2.1    You must not: 

2.1.1    use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;

2.1.2    use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

2.1.3    use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

or

2.1.4    conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or concerning our website without our express written consent.  

Our Responsibility

Uncovrd is an e-commerce platform that connects independent brands with consumers. Please note that we are not involved in any part of the payment, delivery, or returns process and do not hold any responsibility for consumer queries of that nature. In the event that there is something wrong with your order, we would advise you to get in touch with the Brand/Seller through their vendor dashboard.

We would like to assure you that Uncovrd Marketplace selects our Brands through an invitation-only program where our sellers undergo a rigorous vetting process. We believe that by instilling this process, the consumer/seller experience is enhanced and risk is minimised, reinforcing a smooth user experience. Uncovrd Marketplace will always try our very best to offer help with escalated inquiries where we see appropriate.